These points highlighted make it evident that a virtual assistant is always more helpful as compared to a chatbot. VAs are better in crunch situations, and must be preferred if the task is complex and needs a bit of effort so that desirable results are never too far. Chatbots are virtual assistants are two names that are spoken of in the same tone. There seems to be a lot of ambiguity over both these technologies. With a myriad chatbot tools in the market, the scope of these two is vastly different. Chatbots are mostly loyal to an organization. Each time you visit a website you might see the company’s official chatbot greeting you and asking whether you have any queries that you want answered. On the other hand, a virtual assistant such as the likes of Cortana or Siri are thoroughly user-oriented. Bots are programmed to perform repetitive tasks and cannot modulate replies. Virtual assistants create an experience for the user altogether, transporting him/her to a different world. Both chatbots and virtual assistants feature a human interface system, in the sense that they understand what the user is saying and have in-built replies to give to the user. Having said this, there are reasons why virtual assistants score over chatbots. Below are certain ways that differentiate virtual assistants from chatbots and are the reason why VAs are more preferable: These reasons should compel you to hire a personal virtual assistant in India and choose an intelligent virtual assistant in this debate on virtual assistant vs chatbots. Source: Free Articles from ArticlesFactory.com John Tie is working as a Digital Marketer and content strategist with Virtual Employee, virtual employment agency, offering affordable and scalable remote staffing solutions for mainly Small and Medium Enterprises (SMEs) around the world in over 150 domains. He is a versatile tech writer and loves exploring the latest technology trends, entrepreneur and startup column.